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Quick answers
The questions we get asked most — you might not even need to message us.
How fast do you reply?
WhatsApp is the fastest way to reach us and is usually answered within minutes. Email replies typically arrive within a few hours.
Can I try before I buy?
Yes. Ask for a free trial on WhatsApp – no card details are needed, and you can test the service on your own device first.
My stream is buffering. What should I do?
First check your internet speed (10-15 Mbps for HD, 25+ for 4K) and try a wired connection or a closer Wi-Fi position. If it continues, message us with your device type and we will help you troubleshoot.
I paid but have not received my details.
Access is normally delivered within minutes of a confirmed payment. If it has been longer, send us your payment confirmation on WhatsApp and we will sort it out straight away.
How do I request a refund?
Contact support first so we can try to fix the problem. If we cannot, see our Refund Policy for eligibility – refunds can be requested within 7 days of purchase.
Still need a hand?
Message us on WhatsApp and we’ll get you sorted — whether you’re a customer already or just deciding.