Refund Policy

1. The short version

This policy explains when a refund is available, when it is not, and how to ask for one. It sits alongside our Terms of Service.

2. Start with the free trial

Because a streaming service depends heavily on your own internet connection and device, we strongly recommend starting with a free trial. It costs nothing, needs no card, and is the most reliable way to confirm the service works well for you.

Request a free trial on WhatsApp.

3. When you can get a refund

You may request a full refund within 7 days of purchase if:

• The service was never delivered or activated;
• You experience a persistent technical fault that our support team cannot resolve;
• You were charged more than once for the same subscription, or charged in error.

4. When a refund is not available

Refunds are not normally available where:

• More than 7 days have passed since purchase;
• The service works as described and you simply changed your mind after substantial use;
• The problem is caused by your internet connection, device, or a third-party application we do not control;
• Specific channels or titles you expected are unavailable - line-ups can change and are not guaranteed;
• Access has been suspended or terminated for a breach of our Terms of Service, such as sharing or reselling credentials;
• The purchase was a promotional, discounted or free-trial-only period.

5. How to request a refund

1. Contact support first. Message us on WhatsApp and describe the problem. Most issues are fixed within minutes.
2. If we cannot resolve it, ask for a refund and give us your order details: the email or number used, the plan purchased, and the date.
3. We will confirm whether your request is eligible under this policy.

6. How refunds are processed

Approved refunds are returned to the original payment method. We aim to issue them within 5 business days of approval. Your bank or payment provider may then take a further 5-10 business days to show the money in your account, which is outside our control.

7. Partial refunds

Where a subscription has been used for part of its term and a refund is agreed, we may issue a pro-rata refund covering the unused portion rather than the full amount. We will always tell you the amount before processing.

8. Chargebacks

If you believe a charge is wrong, please contact us first - it is almost always faster than a chargeback. Raising a chargeback without contacting us may result in your access being suspended while the dispute is investigated.

9. Your statutory rights

Nothing in this policy removes or limits any rights you have under the consumer law that applies where you live. Where local law gives you stronger cancellation or refund rights for digital content, those rights apply.

10. Contact us

Marinios IPTV, United States of America
Email: support@marinios-iptv.com
WhatsApp: +1 450 425 5986